Terms & Conditions

All orders and purchases made through this website are subject to the Terms and Conditions outlined below. These Terms and Conditions may change from time to time without prior notice, at our discretion.

Additionally, please make sure you have read our Privacy Statement related to the use of this website.

This website is owned and operated by Young & Mackenzie Distribution. All orders and purchases made through the facilities of this website shall be subject to these Terms and Conditions.

These Terms and Conditions, the use of this website and any order or purchase made through the facilities of this website shall be governed by the laws of the province of Ontario and the laws of Canada applicable therein. The user is also responsible for complying with these laws. The United Nations Convention on Contracts for the International Sale of Goods will not apply.

You may only purchase or order items for commercial and lawful purposes - any other use is not permitted, and you must be 18 or older to purchase from the website. You agree to pay for all charges noted herein as payable by you. We reserve the right to limit the quantity of items that you may buy. We also reserve the right to cancel orders at our discretion.

Young & Mackenzie Distribution may correct errors or inaccuracies and change or update information on this website at any time without notice, including in respect of prices and availability of items. All sizes and weights quoted on this site are approximate. All prices listed on this website are in Canadian dollars and all charges will be processed in Canadian dollars.

Young & Mackenzie Distribution will use commercially reasonable efforts to deliver items as quickly as possible and within the time periods indicated; however, Young & Mackenzie Distribution will not be responsible for any delays in delivery which are beyond its control - all items are delivered by a third party, and delivery is governed by their shipping contracts. Where delivery is delayed, Young & Mackenzie Distribution will notify you as soon as possible. We reserve the right not to ship to certain addresses.

Processing Time:

You can expect your order to be processed within 1 - 5 business days, provided the items are in stock and there are no problems with payment verification. You will be contacted if processing time will run beyond this period. Young & Mackenzie Distribution does not guarantee same day shipping.

Returns & Cancellations:

At Young & Mackenzie Distribution, customer satisfaction is our number one objective. If you receive a product other than what you ordered, your order is incomplete or it is damaged, please CONTACT US IMMEDIATELY and we will work with you to remedy the situation.

Returns and cancellations are solely determined by Young & Mackenzie Distribution Items in the customer's possession for longer than 20 days will not be accepted for return. All returns are subject to a 20% restocking fee. Once an item is shipped it can no longer be cancelled. If you knowingly receive the incorrect product and open the packaging, the product may not be returned.

Returned items must be sent via insured, prepaid Regular Parcel Post. Insuring your return allows you to track your parcel with Canada Post. We are unable to accept CODs or courier deliveries.

External Links:

This site provides links to other websites. All those sites are independent from Young & Mackenzie Distribution, and as such, we have no control over, and no liability for, those websites or their contents, or their use. We provide these links for your convenience, and you decide to access them at your own risk.